Review and publishing
Emails we send
The emails the portal and the DO868 team send you, and what each one means.
We only email you about your account and decisions on things you sent us. You're not added to any mailing list.
Every email comes with a button that opens the right screen in the portal. If you have a question, reply to the email.
Your account
| When | |
|---|---|
| Confirm your email for DO868 | When you sign up, or when you ask for a new link. The link works for 48 hours. |
| A password reset link | When you use Forgot password, or the DO868 team resets your password for you. |
| A link to confirm a new address | When you change your email address in the portal. |
Your events
| Subject | When |
|---|---|
| (Your event) is approved | A new event was approved and is published. |
| (Your event) wasn't approved | A new event wasn't approved. The email gives the reviewer's reason. |
| Your changes to (your event) are live | Changes to a live event were approved. |
| Your changes to (your event) weren't approved | Changes weren't approved. The event stays as it was. |
There's no email when you submit an event, and none when you're trusted, since your events publish straight away.
Claims
| Subject | When |
|---|---|
| (Page or event) is yours on DO868 | Your claim for a page or an event was approved. |
| Your claim for (page or event) on DO868 | Your claim wasn't approved (with the reason), or another account's claim for the same page was approved and yours was closed. |
| We got your claim for (place) on DO868 | You claimed a place DO868 listed, for your business's page. |
| (Place) is now part of (your page) on DO868 | Your claim for a place was approved: your page and the place are one page. |
| Your claim for (place) on DO868 | Your claim for a place wasn't approved (with the reason). |
| Approved: (your page) and (place) as one page on DO868 | The place you added was approved as part of your page. |
| Approved: (your page) as running (place) on DO868 | Your request to be shown as running a place was approved. |
| Your request for (place) on DO868 | The place you added, or your request to be shown as running a place, wasn't approved (with the reason). |
Sponsors
| Subject | When |
|---|---|
| Your DO868 campaign request is approved: invoice (number) | Your campaign request was approved and invoiced. |
| Your DO868 campaign request | The request couldn't be approved. |
Not getting our emails?
Check your spam or junk folder, and that the address on your account is right (see Password and email). For the confirmation email, use Send a new link in the banner at the top of the portal. If they still don't arrive, get in touch.